We offer free returns for domestic orders. The refund will not be accepted for order cancellation, or exchange.

In order to receive a refund the merchandise must be returned within 14 days of delivery, in the exact condition in which it was shipped.

Please email: to submit a return request.

We will respond within 3 working days.

Please include your order number and reason(s) for return to help us process your request quickly.

A Fedex courier will pick up the item to be return within 3 days.

Once we process your order you will receive an email from a Maria Lamanna customer care

representative confirming that your return is received. Please allow 3-5 business days from the time we receive your return for the refund to be processed. Please allow your financial institution up to 10 business days to post the refund to your account.

We do not offer automatic exchanges, however we will gladly assist you in person. Simply contact us at

We also accept returns on International Orders, however we are not able to reimburse the customs import fees or any fees related to shipping to or from the Italy.

Each bag is unique and handmade in Italy by Italian artisans, with the highest materials and leather. Variation in colour and feel are characteristic of each product. By wearing your Maria Lamanna its colour might change over time. Please, when not in use, store your bag in the provided dust bag.